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FAQS


When will I receive my order?

We aim to deliver your order within 2-3 working days, however if your order is time specific please contact your local branch to arrange a satisfactory delivery date.

Do you offer a credit account?

If you feel that you will be a regular customer it may be easier to open a credit account with us. You will be invoiced monthly and have a standard 30 days net credit account with us (subject to satisfactory references).

Do you offer delivery & collection?

We offer a nationwide delivery & collection service, please contact your local branch for pricing.

I hired a machine for a week but only used it for a day

All hires are charged on a ‘time out’ not a ‘time used’ basis, therefore you will be charged from the day the machine was delivered until off hire.

Who has to be face-fit tested when wearing a mask?

Anyone who wears a mask whilst at work is required by law to be face-fit tested.

What is the current control limit with asbestos?

The control limit refers to the concentration of asbestos fibres in any localised atmosphere, measured and averaged over a continuous period of four hours. At the moment, the control limit is 0.1 asbestos fibres per cubic centimetre of air (0.1 f/cm3).

Can you supply us with a vacuum to collect asbestos dust and what do I do when I’m finished my job?

Yes, you can buy or hire an H Class Vacuum from Beacon. If you hire it we will collect it when you’ve completed your job and dispose of the contents for you.

What happens in the event of damage?

If the machine shows signs of fair wear and tear then you will not be charged for this, however if the machine shows signs of damage through negligence, user error or vandalism then you will be charged in full for the cost of repair.

What happens if the machine I hired stops working?

In the unlikely event your hired plant stops working please contact your local branch for advice or a replacement.

Do I need to clean equipment before returning it?

Yes all equipment should be cleaned prior to return, a cleaning charge will be incurred as a result of dirty equipment being returned.

What does D.O.P. stand for?

DOP testing is the method used to test the HEPA filters in NPU’s and H Class Vacuums. D.O.P. is an abbreviation for Dispersed Oil Particulate. 

How can I identify asbestos?

It can be very difficult to identify asbestos as it will usually be painted over and often mixed with other materials. If in doubt contact a specialist.

Can you service equipment other than Beacon?

Yes, we carry a comprehensive range of spares parts and are qualified to service and repair any make of asbestos removal equipment.


DO YOU NEED MORE HELP?

If you still can’t find what you are looking for, please feel free to get in touch by sending us a message using the form below.

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